RETURN POLICY
Items must be returned within 90 days of purchase.
If you need to return an item, please follow these directions:
Complete the return form on the reverse side of the packing slip and include the
completed form in your return shipment. This enables us to process your return correctly.
For each item that you wish to return, please include:
- Item number
- Description of the item
- Quantity
- The return reason code
The return reason codes are listed at the bottom of the form. Use the one that most
closely applies to the product(s) you are returning.
A shipping label is attached to the packing slip for your convenience. Use this
shipping label for sending your return.
If the return form is not available, please include the following
information in your return shipment:
- Church name and address
- Awana customer number
- Your name, phone number and e-mail address
- Item number
- Description of each item
- Quantity returned
- Reason for return
Ship returns to:
Awana Returns
1620 N. Penny Ln
Schaumburg, IL 60173
Please note the following:
- Credit will be issued after we have received the returned items and
checked that they are in salable condition. For items (except handbooks) sold as
packages, credit will only be given if the complete package is returned.
- Items that do not meet criteria for crediting becomes the property
of Awana and will not be returned.
- Customers are responsible for all shipping costs.
- Do not include payments or orders with your returns.
- Items shipped directly from the manufacturer, such as race tracks,
finish-line detectors or quizzing boxes need to be returned directly to the manufacturer.
Questions about your order:
If you have questions about your order contact customer care at
866-292-6227.
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