Ordering Guidelines

1. How do I log in for the first time?

You will need your church registration number and customer number. The registration number is typically four or five digits, although some churches may have lower registration numbers. The customer ID is a five or six digit number found in your Awana invoice.
With this information, you are ready to register on the new Ministry Catalog Online at http://www.awana.org/mco Click on the “New User Sign Up” link under the “Sign In »” button. A page entitled “Registration” opens. Enter your first and last names in the appropriate text boxes. We want to make sure we get your e-mail address right, so there are two text boxes for it. Please use a valid e-mail address. If you ever forget your password, a new password will be sent to this email address.

Enter your church customer number and registration number in the next text boxes. Registration numbers need to be preceded by the letters US plus the number 0. Keep adding the number 0 until your registration number reaches 8 characters. For example, a church with registration number 2004 would enter “US002004”. The customer number can be entered as is. Enter the club that your church runs. If there is more than one, select “All.” Enter the position of the person who will be responsible for placing orders. For most churches this will be the Commander.

Click on the “Request Login Info” button.

An e-mail containing the user ID and password will be sent to the email address you entered. The user ID will be the customer number that is assigned to your church.

Go back to the login page. Enter the customer number and password emailed to you. Then click on the “Sign In »“ button. We highly recommend that you change your password to one you can easily remember after you login for the first time. If you are still having difficulty with registering, please contact Awana Customer Care at 866-292-6227.

2. How do I log in if I’m already registered?

Enter the customer number for your church in the text box provided for “Customer Number”. This is the five- or six-digit number found under the “Sold To” box on the invoices issued by Awana . Enter your password. Then click the “Sign In »” button.

3. Where do I go to place an order?

If you know the five digit item number of the Awana product you need, click on the “View Cart” link found on the upper right hand corner of the page.

If you do not know exactly what you want, you can browse the MCO by clicking on any of the product categories listed on the black bar. These categories have been chosen to lead you to the appropriate products.

4. Whom do I call if I have problems?

You may call Awana Customer Care at 866-292-6227. We will be pleased to assist you with any problems you may have regarding placing your order or the site.

5. How are shipping charges computed?

Click here to view the new shipping policy and rates.

6. What are the advantages of the new storefront?

• Fast and secure ordering

• Available 24/7

• Real-time inventory information

• Automatic order confirmation

• More payment options

7. How long will it take for me to receive my order?

Awana ships most orders within 48 hours excluding weekends and holidays (shipping time). Standard delivery time to destinations averages five days (delivery time). For quicker delivery, select 2-Day or 1-Day delivery. Note that total time to receive your order is shipping time plus delivery time.

8. What happens after I confirm my order?

Your order will not be processed until you confirm your order. When complete, an “ORDER CONFIRMATION” page appears. It will say that your order has been confirmed and will include the order number. We suggest that you make a note of this number at this time. You will also receive an e-mail confirmation for the order. If you have any questions before you check your e-mail, having the order number will make it easier for Customer Service to assist you. You can print a copy of the order confirmation by pressing the “Print Order” button. We suggest you print the order confirmation for your records. You can also view the details of the order here. You will not be able to cancel the order once it has been confirmed, though. That’s why it’s important to double-check the order as well as the ship-to address BEFORE you confirm the order.

If you do not receive an email confirmation within 24 hours, please call customer care at 866-292-6227.

9. How do I enter a new shipping address?

It is common to ship an order to a new address and this can be easily done with the Ministry Catalog Online. On the “CHECK OUT INFORMATION” page, you can select existing “Ship To” locations that have been set up for your church from the dropdown list box. This is in the upper right-hand corner of the page under the “Select Ship to Location” label. If your preferred address is not on the list, just press the “Add New Shipping Location” button. A new “ADD NEW SHIPPING LOCATION” page will open that allows you to add a new shipping address. If you will be using this address in the future, click in the checkbox for “Save as Permanent”. Enter the name, street address and then the ZIP code. After entering the ZIP code, press the “Validate” button. Possible options for city, county and state will appear in the dropdown list boxes below. Select the appropriate city and county. This is important to ensure that the proper amount of sales tax, if any, is charged. Please also verify that the state is entered appropriately. Double check the information you entered then click on the “Create” button. You will be returned to the “CHECK OUT INFORMATION” page and the address you added should now be included in your options in the “Select Ship to Location” box.

10. What is the difference between a permanent shipping address and one that’s not?

When you select the “Save as Permanent” option when adding a new address you are saving the address for future orders as well. Addresses that you chose not to save as permanent will not be saved for future orders.

11. How do I save the contents of my shopping cart when I log out?

Unfortunately, shopping cart contents are lost when you log out. You can however, save the contents of a shopping cart to a list. To do this, press the “Add to My List” button on the “Review Cart” page. This will open the “My List Items – Add” page, click the “Add New List” button to create a new list. The “My List – Add” page will now open, enter the list name and description. It is helpful to enter the purpose of the shopping list in the description area. Click on the “Add” button when you are done. You are now back to the “My List Items – Add” page. Select the button beside the list you just created. Then make sure that the checkbox to the left of each item you may want to purchase later is checked. Press the “Add Items” button. The items of your shopping cart will be saved in this list. You can log out and the contents of your list will still be available for you when you log back in another time.

12. How can I tell when I’ve added something to my shopping cart?

Each time an item is added to a shopping cart, the total number of items is shown by the “View Cart” link.